Delivery Guarantee
LIVE FISH
One of the main concerns for many customers considering
buying fish online is the worry of how fish will survive
during an overnight delivery.
When you order your fish we will contact you to arrange
a suitable delivery time to ensure that once the fish has
been dispatched that you are able to receive and sign for
the fish. All live fish are delivered on a next day arranged
delivery with you to ensure the safe journey of the fish.
Our fish are collected from us by APC Couriers (The only
fully licensed overnight courier in the Country) who are
experts in handling boxed fish. All fish are double bagged
with water and neat oxygen. We never overload a bag and,
if in doubt, will split the order into multiple boxes to
ensure as stress-free a journey as possible for all the
fish. We do this job because we love fish and enjoy producing
fish of the highest quality available. We do not want to
harm the fish in any way and so will never send fish that
we feel will suffer during the journey.
We are so confident in the quality of our fish that we
are able to offer them all with a comprehensive guarantee.
This guarantee covers all of the fish that we supply to
you and covers them for a period of 3 days after delivery.
We are not able to cover for fish that have been kept in
unacceptable conditions or have been allowed to jump out.
We are also not able to guarantee any of your existing stock.
We always advise that all new fish purchased from anywhere
are kept separately from existing stocks until you are completely
happy with their health and wellbeing.
If you have need to make a claim on the guarantee, please
do not dispose of the fish until you have spoken to us as
it may be necessary for us to examine it.
All Other Products
All other goods will be delivered within 3 – 5 working
days by standard mail or alternatively by courier in accordance
with our terms and conditions.
DELIVERY CHARGES
Pumps |
£7.00 |
on orders of a total value <£50.00 |
£10.00 |
on orders of a total value >£50.00 |
UV lights |
£7.00 |
on orders of a total value <£50.00 |
£10.00 |
on orders of a total value >£50.00 |
Koi food |
£7.00 |
on orders of a total value <£50.00 |
£10.00 |
on orders of a total value >£50.00 |
Filters |
Contact us |
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Koi fish |
£25.00 |
Guaranteed Next day delivery before
10am |
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