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Delivery Guarantee

LIVE FISH

One of the main concerns for many customers considering buying fish online is the worry of how fish will survive during an overnight delivery.

When you order your fish we will contact you to arrange a suitable delivery time to ensure that once the fish has been dispatched that you are able to receive and sign for the fish. All live fish are delivered on a next day arranged delivery with you to ensure the safe journey of the fish.

Our fish are collected from us by APC Couriers (The only fully licensed overnight courier in the Country) who are experts in handling boxed fish. All fish are double bagged with water and neat oxygen. We never overload a bag and, if in doubt, will split the order into multiple boxes to ensure as stress-free a journey as possible for all the fish. We do this job because we love fish and enjoy producing fish of the highest quality available. We do not want to harm the fish in any way and so will never send fish that we feel will suffer during the journey.

We are so confident in the quality of our fish that we are able to offer them all with a comprehensive guarantee. This guarantee covers all of the fish that we supply to you and covers them for a period of 3 days after delivery. We are not able to cover for fish that have been kept in unacceptable conditions or have been allowed to jump out. We are also not able to guarantee any of your existing stock. We always advise that all new fish purchased from anywhere are kept separately from existing stocks until you are completely happy with their health and wellbeing.

If you have need to make a claim on the guarantee, please do not dispose of the fish until you have spoken to us as it may be necessary for us to examine it.

All Other Products

All other goods will be delivered within 3 – 5 working days by standard mail or alternatively by courier in accordance with our terms and conditions.

DELIVERY CHARGES

Pumps

£7.00

on orders of a total value <£50.00

£10.00

on orders of a total value >£50.00

UV lights

£7.00

on orders of a total value <£50.00

£10.00

on orders of a total value >£50.00

Koi food

£7.00

on orders of a total value <£50.00

£10.00

on orders of a total value >£50.00

Filters

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Koi fish

£25.00

Guaranteed Next day delivery before 10am

Simple Pond Solutions - Koi Carp and Fish Products

Simple Pond Solutions - Koi Carp and Fish Products
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